Lucy Kellaway’s dictionary of business jargon and corporate nonsense
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Fee experience

Translation into plain English Cost

Perpetrator Anon

Usage example “Our fee experience is competitive”

Lucy’s commentary All modern companies like to think they sell experiences rather than old-fashioned goods and services, on the grounds that say a “fine dining experience” sounds better than lunch. This is the first time that I’ve seen the term extended to paying for something, which in an odd way is more appropriate. In truth stumping up a fee really is an experience - and usually quite a nasty one.

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